Report a repair
If you are a council tenant, we can take care of some of the repairs to your home.
You will need to register for an online housing account first before you let us know what needs doing.
Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. You can find builders and handymen on the Buy With Confidence website to do that work.
Is the repair an emergency? See our emergency repairs section for information about contacting us.
Report a repair you need through your online housing account
Get help with your online housing account
What we can repair for you
We can repair the structure and exterior of your home including:
- drains, gutters and external pipes
- the roof, outside walls, outside doors, window sills, window catches, sash cords and window frames including necessary external painting and decorating
- internal walls, door frames, and skirting boards, ceilings and floors excluding any floor coverings
- chimneys, chimney stacks and flues
- main entrance path
- plasterwork
- integral garages and stores
We can also take care of the heating, water heating and sanitation installations and the supply of water, gas and electricity.
This includes:
- basins, sinks, baths, toilets, flushing systems and waste pipes but not other fixtures, fittings and appliances for the supply of water, gas or electricity
- electric wiring including sockets, switches and light fittings excluding bulbs
- gas pipes, water pipes, water heaters, fitted fires and central heating installations
To help us, please make sure you:
- let us in to carry out the repair
- keep all pets and children away from the work area and any equipment
All our repairs staff including contractors will carry ID.
Emergency repairs
We aim to respond to emergency repairs within four hours.
It would be an emergency if not doing it:
- would cause danger to your health
- is a risk to your safety
- potentially causes serious damage to a property
For emergency repairs between 9am and 5pm, Monday to Friday, please call 01708 434000.
For emergency repairs between 5pm and 9am, Monday to Friday and over the weekend, please call 01708 756699.
We will make every effort to fix the problem for good but in some instances, this may not be possible.
Our contractors will at the very least make things safe.
Heating and hot water emergencies
Although heating and hot water are not classed as an emergency, sometimes we know that if you are elderly or ill, you do need it.
Let us know and where we can we’ll try and help with the loan of an electric heater.