Telephone payments issues

You may experience issues when you try to make a payment to us on our automated payment phone line. Apologies for the inconvenience while our payment provider resolves the issue.

Pay the Council

Before using our payment system please note that anyone using Internet Explorer 11 browser or below on a device older than Windows 10 will not be able to connect to make a payment. Find out what browser you are using

Want to pay by Direct Debit?

Links to our Direct Debit options are at the bottom of this page.

Paying for one service at a time?

The links below allow you to make a payment for one service at a time.

Please have a payment card and any reference or invoice numbers ready to proceed.

Want to pay for several services at once?

If you want to pay for more than one service at a time please go to our payment system home page to be able to add multiple services to your basket before payment.

Please note that not all of our services are available to add to a basket.

Make sure you check the payment and click 'Finish'

Please note that the following is not for Direct Debit payments

Please make sure you don't close the browser on the last step of paying us until you have clicked on the 'Finish' button at the bottom of the payment summary page.

Even if you have selected an email receipt to go to you, or to print the receipt, please click on 'Finish' once you have clicked those receipt options.

That makes sure the payment process is complete and our systems update with the record of your payment.

This is the button to look out for.

Civica finish button

Email receipts

Can't see a receipt email from us? Please make sure you check your 'junk' folder in your email for any receipts sent by email from this system.

Make a payment

Pay by Direct Debit

Pay by phone

You can also use our automated payment line to make a payment to several services.

0300 456 0630