Contact us


Apply for, report or pay for something online by looking at the services we provide and following the instructions on how to use them.

Navigate to the service you want from our homepage

Use our search to find a service

You can also see our current list of 'top tasks' being completed online below.

If your question hasn't been answered, or you haven't been able to request a service through the services on our website, then the best way to contact us is to fill in one of our online enquiry forms.

This is so we can capture all the details we will need about your enquiry so we can find the best way to help you.

You may also want to check for any changes to services. Please see our bank holiday service changes page where we list any changes over a bank holiday period and our service disruption page for a list of services impacted by events such as the weather.

Phone us

General enquiries: 01708 434343 (Monday to Friday - 9am to 5pm)

Text relay service: 18001 01708 434343

Outside of normal hours

01708 433999 (Monday to Friday - 5pm to 9am and all day Saturday and Sunday and on a bank holiday)

Other emergency numbers you may need

  • Essex and Suffolk Water (burst pipes and leaks) 0345 782 0111
  • Thames Water (sewage pipes and leaks) 0800 714 614
  • Transport for London safety line 0343 222 1234
  • Environmental Agency floodline 0345 988 1188

Contact numbers for all our key services

All number are open 9am to 5pm unless otherwise stated. Please call 01708 433999 outside of those times.

  • Adult Social Services: 01708 432000
  • Children’s Social Services / Safeguarding Team: 01708 433222
  • Council Tax: 01708 433997
  • Environment and street cleaning: 01708 432563
  • Homelessness enquiries: 01708 432824 (01708 433999 5pm to 9am)
  • Housing benefit: 01708 433996
  • Housing general enquiries: 01708 432824
  • Housing repairs, rents and PSL: 01708 434000
  • Payment line: 0300 456 0630
  • Planning and Building Control: 01708 433100
  • Registrars: 01708 433481
  • School admissions: 01708 434600

Write to us

You can also write to us at:

London Borough of Havering
Town Hall
Main Road