Coronavirus

Changes to council services and advice and support we can provide is available on our dedicated coronavirus information page. Events currently listed on our site are subject to change or cancellation. Go to our coronavirus information page

Having trouble renewing permits online?

A few customers may experience an issue with applying or renewing parking permits online where you can't get past certain stages of the application. Apologies while we work to resolve the issue. If you experience an issue please tell us what it was and give us as many details as possible through our parking enquiry form

Return of parking services

From 13 July parking enforcement returns. We have updated each permit application page with details about changes to the renewal process that give you a 3 month extension to your permit. Car park charges resume from 3 August 2020 with free Sunday parking. On street parking resumes from 3 August with more than 1,000 parking bays free for an hour from Monday to Saturday.

View evidence of your Penalty Charge Notice with a web code

You are entitled to view video (if available) or a photo showing when your Penalty Charge Notice (PCN) was issued.

You will need the notice number, your vehicle registration and the web code from the PCN that was sent to your home address to continue.

How the web codes work

Please note this service is for PCNs sent by post as you can only view evidence by using the web code provided on the PCN sent to your address.

Tickets left on your vehicle don't have a code.

Web codes are for the formal representation stage of the process and are in the letter we send if the PCN is issued in that way (eg for a bus lane fine) or you have moved from an informal challenge (PCN on your car window) to formal challenge as part of the appeals process.

If you have received a 'charge certificate' then the web code won't work because you are out of time by this stage.

School parking enforcement evidence

You can also use this system to view evidence of an FPN issued as part of our school PSPO scheme.

You will need the FPN number, vehicle registration number and the web code to use the online system. Those details are provided with the FPN.

View the evidence

Request video or photo evidence

Need a web code?

If you have lost your letter with the code on it please use our PCN enquiry form to let us know and get a new one.

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